FactorSoft users worldwide agree: the right software application plays a critical role in successful portfolio management. At
Bayside Business Solutions, we understand that even the finest software application is deficient without superior technical support.
That’s why our goal is to provide the most comprehensive and reliable support available to the commercial finance industry.
What FactorSoft users have come to expect
As our clients have experienced first hand, we strive to offer the highest quality support. Here are some of the reasons why
FactorSoft’s support is considered outstanding among industry members:
- Prompt Handling. We know that in your business, time is of the essence. Our goal is to acknowledge your
question or issue within an hour of receiving your email message.
- Professional Guidance. We listen patiently. And we assume responsibility for any issue you may have —
whether its cause is software related or not.
- Diligent Solutions. Our experts work hard until the issue is resolved — as quickly as possible.
- Customer Satisfaction. Find out for yourself how satisfied FactorSoft users really are —
call us at 1-800-567-4580 ext. 105 for a complete list of references.
Help is never far away
At Bayside Business Solutions, we communicate with our customers in a number of ways:
- Email. Ask questions and receive detailed answers by sending your email message to:
support@factorsoft.com
- On the Web. In addition to Live Chat, we have a dedicated Client Services website, complete with technical documents, comprehensive
product documentation, and a support incident tracking system.
- Training. Even the shortest training can make a difference in terms of understanding a software application as multi-faceted as
FactorSoft. Please contact us for information about on-site and remote training classes at: 1-205-972-8900 ext 246.
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