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Client Login for ITS & Documentation
For access to ITS & Documentation you must log in:
Forgot your login ID or password?
Please send an email or contact us at 205.972.8900 Option 2.
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Technical Support is available to clients with a current support and maintenance contract using our Incident Tracking System (ITS) at http://support.factorsoft.com, or by clicking the Client Login button above. Support is available via the Incident Tracking System from 7:00 AM to 7:00 PM Central Standard Time.
Clients with an active, open ITS case may also call FactorSoft Technical Support at (205) 972-8900, Option 2, to supply additional information. This option is available Monday - Friday between 8 AM to 5 PM CST.
When contacting Technical Support by phone you must provide the ITS Case Number, as well as the exact FactorSoft Version and System Serial Number (which can be located on the "About FactorSoft" screen).
Clients with Critical Outages may call FactorSoft Technical Support at (205) 972-8900 Option 2. This option is available 24 x 7 every day. At any time other than 7:00 AM CST to 7:00 PM CST Monday through Friday - holidays excluded - callers to this number are instructed to acknowledge an afterhours support message and will incur charges. In the absence of an afterhours Extended Critical Care contract, calls will result in an hourly charge, invoiced in one (1) hour increments, with a one (1) hour minimum. The current rate for non-covered afterhours/holiday support is $200 / hour.
While working with our Technical Support group, our live remote-assistance tool allows our support team to view your desktop and share control of your mouse and keyboard for faster resolution.
When Requested by a Technical Support Representative, use the button
below to initiate a GoToAssist Session with your Rep
We offer both onsite training courses and in-house training at our Training Facility in Birmingham, Al. All courses include a hands on training exercises, manuals, and lunches for that class. For Training Class Agendas and Calendar, click here.
Bayside’s Disaster Recovery Solution can have your FactorSoft Database available through FactorSoft: Live almost immediately. This makes getting back in business as simple as getting to any PC with an internet connection.
With our safe offsite storage service, we house backups of your FactorSoft database on a predetermined basis. Should you ever need to restore your database, we'll have you up and running as quickly as possible.
For information and pricing about this solution, please contact us at info@baysidebiz.com.
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